Where do I go if I have questions?

First, ask your Sponsor (the Univera Associate who introduced you to our products).

• Review Univera’s sales and marketing materials.

• Visit www.univera.com — it’s convenient and easy to use!

• Call Customer Care at 877-627-4787.


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How do I upgrade to an Associate and what does that mean?

• You may upgrade to an Associate at any time. Simply call Customer Care and enroll by purchasing a Starter Kit for $40.00 USD ($45.00 CAD).

• Complete an Associate/Advantage Customer Agreement and fax to Univera at 877-627-4747. All original applications must be filled out completely and faxed within two days. You can also submit these forms by mail.

• Univera Associates have enrolled in the opportunity to build their individual Univera business.

• Associates are eligible to sell the products, enroll others, and make a commission. (See your Sponsor for details.)


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How can I place an order?

Ordering Online

• To place your first order, go to www.univera.com.

• Select the items you would like to purchase.

• Click the SHOP NOW button.

• Follow the check-out directions and be sure to have your Customer Identification Number ready.

Call Customer Care

• Have your assigned Customer Identification Number ready.

• Verify your billing address and phone number.

• Confirm the ship to address.

• Know what items you would like to order. (The item number is appreciated but not necessary).

• Have your credit card information handy.


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What do I do if something is missing or damaged from my order?
Call Customer Care at 877-627-4787. Please have your invoice number (located on the shipping invoice) and your Customer Identification Number ready.

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What is the Advantage Customer Program?

Univera’s Advantage Customer Program provides members with many benefits as they embark on their journey of cell renewal:

• Enjoy convenient monthly delivery of your favorite products.

• Save up to 10% on purchases.

• Earn Advantage Points towards FREE products.

• Receive member-only product promotions.

• Receive free gifts.


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Why are there two different Customer prices?

• The Customer Retail price is for Customers who order on an "as needed" or occasional basis.

• The Advantage Customer Program (ACP) price is for Customers who have enrolled in the Advantage Customer Program.


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What is sucralose?
MetaFuel™ contains sucralose.Sucralose is considered an artificial sweetener, even though it is derived from table sugar. What makes it artificial is the modification of the sucrose molecule, which results in it being 600 times as sweet as sugar, and that is the advantage. We can give MetaFuel™ a very satisfying taste by including only a fraction of a gram of sucralose. At this level, it contributes no calories, does not stimulate insulin, and does not promote tooth decay. Sucralose has been in use in the food industry for 25 years and has a long and impressive safety record, even when consumed in amounts far greater than what is contained in MetaFuel™.

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Are there any stimulants in Univera products?
The only Univera product that contains a stimulating ingredient is MetaBurn™, which contains synephrine from citrus aurantium and caffeine from green tea. (We do have other products which also contain green tea, but there is not enough in the products to be considered a stimulant.) However, this product was developed to stimulate metabolic rate, not the central nervous system. As a result, MetaBurn™ will gently increase fat burning and will not cause rapid heartbeat, nervousness, agitation, and the other side effects attributed to common central nervous system stimulants like ephedra or ma haung. Plus, the green tea in MetaBurn™ contains 5% L-theanine, an amino acid that counteracts the effects of the naturally occurring caffeine.

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How much MetaGreens® can I take in one day?
You can take three servings of MetaGreens® per day, but we do not recommend taking more than two servings at one time.

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MetaGreens® contains kamut (wheatgrass). Does this mean the product contains gluten?
No, MetaGreens® contains no gluten. Gluten is found in the grain of the wheat, not the grass. Likewise, the grasses of kamut and barley do not contain gluten.

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If I mix MetaGreens® with water and sip on it throughout the day, will it lose its potency?
No, MetaGreens® will not lose its potency.

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What are the different ingredients that comprise the “cruciferous vegetable blend” in MetaGreens®?
The cruciferous vegetable blend in MetaGreens consists of parsley, broccoli, cabbage, and kale.

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