What do I do if I haven’t received my order yet, or if I receive a damaged, defective, or incorrect item?

You must notify Univera within 30 days of receiving a damaged, defective or incorrect order. Photos may be requested for damaged, defective, or incorrect items. Failure to notify Univera of any shipping discrepancy or damaged order within 30 days of the receipt of the order may nullify your right to request a correction. Contact our Customer Care team directly at 877-627-4787 or email customercare@newunivera.com.

How can I manage or make changes to my Subscription/Convenience plan?

To manage or make changes to your subscription/Convenience plan please visit our instruction page by click “About Univera” and then selecting the Subscription/Convenience plan option. Instructions on how to change your subscription/Convenience plan can be found here: CLICK HERE

If you need to make changes to your subscription via phone, chat, or email, please contact the Customer Care team at least 2-3 business days before your next scheduled subscription date.You must notify Univera within 30 days of receiving a damaged, defective or incorrect order. Photos may be requested for damaged, defective, or incorrect items. Failure to notify Univera of any shipping discrepancy or damaged order within 30 days of the receipt of the order may nullify your right to request a correction. Contact our Customer Care team directly at 877-627-4787 or email customercare@newunivera.com.

How long can I hold my monthly order for?

You can hold your monthly order for up to six months.

How do I cancel my monthly shipment?

For instructions on how to postpone or skip an order please visit our instruction page and locate the Change Next Order Date section. To cancel the subscription please visit our instructions page and locate the Cancel Your Plan section. The instruction page can be found by clicking the “About Univera” tab and then selecting the Subscription/Convenience plan option. Instructions on how to change your subscription/Convenience plan can be found here: CLICK HERE

Subscriptions may also canceled or postponed by contacting the Customer Care team at 877-627-4787 or email at customercare@newunivera.com. If requesting cancelation or postponement through Customer Care, please contact us 2-3 business days before your next scheduled subscription date.

Why did the price of my item change?

While you will always receive a “Convenience Plan” discount, individual product prices are always subject to change.

How can I track my package?

Once your order has been fulfilled and shipped, you will receive an email from Univera containing your tracking information. Take this tracking number and place it in the carriers Tracking  system to see updates on your shipment and delivery date :

• •  FedEx Customer Service :

1-800-463-3339 
Click here for FedEx Tracking : CLICK HERE

• • US Postal Service Customer service

1-800-222-1811 or
Click here for US Postal Service Tracking : CLICK HERE 

Missing Tracking Information?

Possible reasons:

• • Sometimes, tracking information isn't available.
  • The first package scan may be on arrival at a regional hub near the destination. This is common when shipping volume is high, and packages are processed in bulk. Until this first scan, the carrier may not acknowledge receipt of the package.
  • The first package scan may not be until delivery.
  • If the estimated delivery date for your package has passed, and your tracking information hasn't changed, allow an additional day or two for the package to be delivered. Usually, packages arrive on or shortly after the estimated delivery date.
     

My item is marked as “Delivered” even though I haven’t received it. What do I do?

If your tracking information shows that your package was delivered, but you can't find it within 48 hours of expected delivery, do the following:

• • Verify the shipping address on “Your Orders” page.
  • Look for a notice of attempted delivery.
  • Look around the delivery location for your package.
  • See if someone else accepted the delivery.
  • Some packages travel through multiple carriers, so check your mailbox or wherever else you receive mail.

What do I do if an item is missing from my package?

If an item is missing from your package, it may have been shipped separately.
If you received your package and an item is missing, go to “Your Orders” to see if your missing item is in another shipment.
If you still can't locate your item, contact us at 877-627-4787 or email customercare@newunivera.com.

How do I know if my package was undeliverable?

A package might be returned as undeliverable for several reasons:

• • The carrier attempted delivery, but failed. Most of our carriers make more than one attempt to deliver a package. If they find that they can't successfully deliver your package, they'll return it to us.
  • The recipient refused the delivery. A gift recipient who isn't expecting a gift may refuse a package if they believe it's being delivered to them by mistake. In this case, we'll refund the gift purchaser and let them know by email. If you want to place a new order for the gift, you may want to let the recipient know that a surprise is on the way.
  • The address was illegible. In rare cases, address labels may become impossible to read in transit. If that happens, a carrier will return the package to us.
  • The package was damaged in transit. If a package is damaged while it's on its way to you, the carrier may return it without attempting delivery.
  • When a carrier returns an undeliverable package to us, we may contact you.
    Packages may also be returned if the shipping address is incorrect, or not accessible by the carrier.

If you suspect your order can't be delivered as addressed, and you haven't received confirmation of its return or refund after the estimated delivery date, contact our Customer Care team at 877-627-4787 or email customercare@newunivera.com within 30 days of the original purchase date.

Will my products ever be delivered late?

Most packages arrive on time. However, orders sometimes show up after the estimated delivery date. All packages may be subject to carrier delay.

Possible reasons for late delivery include the following:

• • Incorrect address
  • Missing apartment, building, floor, or unit number
  • Severe weather conditions

The recommended actions are:

• • Wait 48 hours to allow for unexpected delays.
  • Occasionally, packages are returned to us as undeliverable.
  • Contact the shipping carriers.

What is Univera’s standard shipping timeframe?

The shipping timeframe begins when you receive your shipping confirmation email. Order processing time typically ranges from 2 to 5 business days. Orders placed on weekends or holidays are shipped the following business day. Transit times typically vary from 3 to 12 business days within the contiguous U.S., depending on the destination ZIP code. These times can also vary based on the selected shipping options. For more information about shipping rates and delivery times, please refer to our SHIPPING POLICY.

Does Univera ship to Canada?

Products shipped to Canada will be delivered within 3-10 business days, depending on the destination address.

Can Univera ship to a military address?

All packages shipping to military addresses must go through USPS. Military addresses have APO or FPO as the city and AP, AA or AE as the state. If you want the order shipped via any other method, you must provide us with an address located off the base or military installment, within the USA or Canada. All military addresses have a zip code; however, there is no county information for a military address.

Does Univera ship internationally?

Currently, Univera cannot ship outside of the US, US Territories, and Canada.

What is Univera’s 90-day Money Back Guarantee?

Univera is confident in the effectiveness, safety, and quality control of our products, due to our ongoing commitment to our customers, Univera offers a 90-day Money-Back Guarantee. Univera products purchased from the website or via our Customer Care team may be returned within 90 days of purchase for a 100% refund, excluding return shipping and handling fees. All products returned require a copy of the original Univera invoice or packing slip and must conform to the terms of the Return Policy.

Does the FDA regulate health supplements?

Dietary supplements are regulated by US law and regulations (included in 21 USC §9 and 21 CFR §101, 111, 119, 190, among others) and Univera adheres to all federal law in the production, sale, and advertising of our products.

Are your products third-party tested?

Yes, Univera uses third-party testing on every product batch to confirm claimed constituents levels are at the levels depicted on the label at an absolute minimum.

What is the difference between Aloe Select and Aloe Select Mango?

In the Aloe Select, the active Aloe per serving is 340 mg and, in the Aloe, Select Mango, the active Aloe is 400 mg.Currently, Univera cannot ship outside of the US, US Territories, and Canada.

Does heat affect Aloe Select?

So long as the bottle is not opened and the seal is not broken, then the product is generally still safe to consume. Aloe Select is manufactured under some processes that involve heating and contains an anti-microbial ingredient to inhibit the growth of mold. Contact our Customer Care team at 877-627-4787 or email customercare@newunivera.com for further assistance

Is heat damaging to Rhythmatix?

Univera chooses to use soft gels for some products as they are easier to digest and studies have suggested they tend to work faster. However, soft gels are susceptible to environmental factors such as temperature and humidity and may not hold their shape in extreme conditions.