Univera Shipping Policy Update

Effective: June 2, 2025

At Univera, we’re committed to delivering your products safely, efficiently, and affordably.

Please note: Starting June 2, 2025, our updated shipping policy will take effect. As part of this update, a flat shipping fee of $5.99 will apply to one-time (daily) orders less than $50. This update only impacts on how one-time (daily) orders are handled. Subscription and Convenience Plan (CP) orders will continue to receive free standard shipping—no changes. Please review the updated policy below for full details on shipping eligibility, timelines, and available options.

1. Order Processing

Orders are processed Monday through Friday, excluding U.S. federal holidays. Once an order is placed, standard processing typically takes 2 to 5 business days before shipment. Orders submitted during weekends or holidays will begin processing on the next business day. Once your order has been dispatched, you will receive a shipping confirmation email, and the shipping timeframe begins at that point.

2. Delivery Timeframes

All delivery dates are estimates and may vary due to factors beyond our control, including carrier operations, weather conditions, and local transit delays. The estimated delivery timeframes below depend on the carrier:

• FedEx Ground Economy: 3 to 12 business days
• FedEx Ground: 3 to 10 business days
• USPS Priority: 3 to 12 business days
   

3. Free Shipping Eligibility

Free shipping applies to eligible orders shipped via FedEx Ground Economy (formerly SmartPost) or other carriers, depending on the order’s weight and destination, which typically delivers within 3 to 12 business days. Free shipping and flat rates do not apply to orders shipped to Alaska, Hawaii, or U.S. territories.

• Subscription / CP Orders: All active Subscription and Convenience Plan (CP) orders automatically qualify for free standard shipping with no minimum purchase required—available within the 48 contiguous U.S. states.
• One-Time Orders $50 or More: If you're placing a one-time order of $50 or more (after discounts, before taxes), you'll receive free standard shipping within the 48 contiguous U.S. states.
• One-Time Orders for less than $50: A flat $5.99 shipping fee applies to one-time orders under $50 (i.e., $49.99 or less) within the 48 contiguous U.S. states.

4. Other Paid Delivery Options

In addition to standard shipping, you can choose from other carriers or shipping options during checkout.

• FEDEX GROUND

Delivery is available to any address within the 48 contiguous U.S. states, with an estimated delivery time of 3 to 10 business days, depending on the destination. Shipping charges are based on the weight, distance, and cost of the order, with delivery time determined at checkout. For orders under $190 (after discounts but before taxes), standard shipping fees apply. Orders over $190 will automatically receive a free upgrade from FedEx Ground Economy to FedEx Ground, with no additional charge.

• USPS PRIORITY

Delivery is available to any address within the U.S. If your zip code is not serviced by FedEx Ground, your order will be shipped via USPS Priority, which covers locations including Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands. Delivery typically takes 3 to 12 business days, depending on the destination. Shipping costs are determined by the weight, distance, and value of your order, and the exact delivery time will be provided at checkout.

5. Special Shipping Destinations

Shipping to U.S. territories, military addresses, and general delivery locations will be handled via USPS Priority only and is not eligible for free shipping.

• Shipping to U.S. Territories

Univera ships via USPS to all U.S. territories (possessions), with shipping costs identical to regular shipments. Free shipping is not available for Alaska, Hawaii, or any U.S. territories. After applying a 25% shipping rate discount, only USPS Priority rates will be displayed for non-contiguous states: Alaska (AK), Guam (GU), Hawaii (HI), Puerto Rico (PR), U.S. Virgin Islands (VI), American Samoa (AS), and Northern Mariana Islands (MP).

• Shipping to Military Addresses (APO/FPO)

All packages shipped to military addresses must be sent via USPS. Military addresses use APO or FPO for the city and AP, AA, or AE for the state. If a customer prefers a different shipping method, they must provide an address located off the base or military installation within the U.S. or Canada. Military addresses include a zip code but do not have county information.

• Shipping to General Delivery

Shipments designated for General Delivery must be shipped via USPS. USPS will hold the package at the designated post office within the specified area for up to 10 days, allowing customers to pick it up (typically used by travelers or for rural addresses). If unclaimed after 10 days, the package will be returned to the sender. Please note that Univera is not responsible for packages sent to General Delivery that are not claimed.

• International Shipping

Univera cannot ship outside of the US and Canada. 

Order Processing

The shipping timeframe begins when you receive your shipping confirmation email. Order processing time typically ranges from 2 to 5 business days. Orders placed on weekends or holidays will begin to be processed the following business day. 

Shipping Rates and Delivery Time frames - United States

Depending on your location, Univera utilizes FedEx Ground Economy, FedEx Ground, USPS Priority services to achieve our goal of providing safe and efficient delivery of your products to your address. The exact delivery date may vary depending on the carrier, weather, and traffic conditions. 

• Free Shipping with FedEx Ground Economy

Univera offers free shipping on all orders in the continental US with FedEx Ground Economy (Formerly Smart Post). Items for which free shipping is offered can only be fulfilled within the 48 contiguous United States (excluding recipients in Alaska, Hawaii, and other US territories). Shipping will be charged separately in the case of delivering items to excluded destinations; the shipping benefit cannot be applied to those territories. Transit times typically range from 3 to 10 business days within the contiguous U.S., based on the destination ZIP code. This offer is for US customers only. 

• FEDEX GROUND

Delivery to any address within the 48 contiguous U.S. states takes 3 to 10 business days, depending on the distance to the destination. Shipping charges are calculated based on the order's weight, distance, cost and delivery time will be determined at checkout. For orders under $190 (after applying any discounts but before adding taxes), standard shipping fees apply. However, for orders exceeding $190, you will receive a complimentary upgrade to free FedEx Ground shipping.  

• USPS PRIORITY

Delivery is available to any address within the 48 contiguous U.S. states. If the zip code is not serviced by FedEx Ground, the product is dispatched using USPS Priority, covering Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands. The delivery timeframe ranges from 3 to 12 business days, depending on the distance to the destination. Shipping charges are calculated based on the order's weight, distance, and cost, and the delivery time will be determined at checkout. 

Shipping to United States territories 

Univera ships via USPS to all United States territories (possessions), with shipping costs identical to regular shipments. Free shipping is not applicable to Alaska, Hawaii, and all US territories. Only USPS Priority rates will be displayed after a 25% shipping rate discount for non-contiguous states: AK (Alaska), GU (Guam), HI (Hawaii), PR (Puerto Rico), VI (U.S. Virgin Islands), AS (American Samoa), MP (Northern Mariana Islands). 

Shipping to Military addresses 

All packages shipping to military addresses must be shipped by USPS. Military addresses have APO or FPO as the city and AP, AA< or AE as the state. If a customer wants the order shipped by any other method, they must provide us with an address located off the base or military installment, within the USA or Canada. All military addresses have a zip code; however, there is no county information for a military address. 

Shipping to General Delivery  

Shipments designated for General Delivery must be sent through USPS. This service entails USPS holding a package at the designated post office within the specified area for 10 days, allowing customers to pick it up (typically catering to travelers or rural addresses). If unclaimed after 10 days, the package will be returned to the sender. Please be aware that Univera cannot be held responsible for undelivered packages sent to General Delivery.  

International Shipping 

Univera cannot ship outside of the US and Canada.